For more information or technical support:
General Inquiries: firstname.lastname@example.org
Technical Support: email@example.com
Order Status: firstname.lastname@example.org
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SERVICE & TECHNICAL SUPPORT
If you need to return a product for service or repair, please call for an RA (Return Authorization) number first. This first step is important because it's actually very rare for our products to fail; in most cases, problems can be diagnosed and corrected over the phone, thus eliminating the expense of shipping as well as valuable down time. We can determine whether or not the unit is operating correctly, and provide additional technical and/or operational information relevant to the application. In the event we determine the product needs to be returned for service or repair, we can document the return, provide shipping information, and make any necessary arrangements. Turn around for service is generally 3-5 business days after receipt of the unit. For warranty repairs, HORITA assumes the cost of return shipping once repairs are completed. HORITA offers free technical support on all products purchased. If you have any technical or sales questions regarding a product, please contact us using the form below, or e-mail us at firstname.lastname@example.org. Our staff of engineers, technicians, and salespeople will be happy to help you.